Here are The Steps We are Taking to Protect, Serve, And Support You.
Here are The Steps We are Taking to Protect, Serve, And Support You.
We’re in This Together!
In the midst of a pandemic that has created sudden and significant health and economic challenges for all of us, we remain focused on protecting the health and safety of our member-owners, staff, and community while continuing to serve all your financial needs. We are following the latest guidance from the Centers for Disease Control and local health authorities as we make decisions that are, in every case, designed to serve you and your best interests.
With over $600 million in assets and $52 million in equity reserves, USCCU is financially strong, well-capitalized and well-positioned to navigate through this crisis.
Your accounts will remain safe, secure and accessible for the duration of the safe-at-home restrictions, and your deposits will continue to be insured through the National Credit Union Share Insurance Fund, a federal insurance fund backed by the full faith and credit of the U.S. Government, to at least $250,000 for regular deposits and an additional $250,000 for IRAs. I encourage you to visit MyCreditUnion.gov if you have any questions about your federal insurance.
We realize that many of you are facing unexpected financial challenges as a result of COVID-19, whether through illness, unpaid leave, business closure or job loss. Please know that we are here to support you with a variety of financial relief programs.
The following USCCU Financial Relief Programs will go into effect April 1st, 2020 for up to 90 days:
Members in good standing that are impacted by COVID-19 can defer payments on their USCCU auto, personal, student and credit card loans for 90 days without any fees, penalties or late payment reports to the credit bureaus. Please contact us for details if you would like to participate in this program.
Mortgage Loans, Home Equity Loans, or Home Equity Lines of Credit (HELOC) Deferment Relief: For members impacted by COVID-19 that need payment assistance on a USCCU mortgage loan, Home Equity Loan, or Home Equity Line of Credit (HELOC), the credit union will defer your payment up to 90 days, with no fees¹ or negative credit bureau reports.
USCCU, like hundreds of credit unions and community banks throughout the nation, contracts with Midwest Loan Services, Inc. (MLS) to service its first mortgage loans. Please contact MLS directly at email@example.com or 800-262-6574 to discuss first mortgage deferral options. Note that due to the high volume of inquiries, it may take up to 72 hours for an MLS agent to respond to you.
To initiate a mortgage loan payment deferral for Second Trust Deed, Home Equity Loans, Home Equity Lines of Credit, please email your request and a USCCU Loan Representative will contact you about your options.
All late fees on mortgage, consumer, student and credit card loans will be waived proactively beginning April 1st, 2020. We will also waive all Certificate of Deposit early-withdrawal fees, overdraft transfer fees, fees for using non-USCCU or non-CO-OP ATMs*, and monthly checking fees.
Members who need additional funds to cover expenses during this time can apply for our emergency loan for up to $1,500 with a 24-month term payment, 2.99% APR and no payments for 90-daysᐩ.
Please contact us for more information about these programs. We also encourage you to reach out if you need assistance beyond the relief programs outlined above.
Our team is committed to working with you to find creative ways to ensure your financial wellness during these trying times. Whether it’s seeking financial guidance from a Greenpath certified counselor, refinancing higher rate mortgage and consumer loans from other financial institutions —and deferring the 1st payment on the new loan for 90 days— or exchanging your fee-based checking account for a USCCU account with no monthly service charges, we’re here to help.
With California’s Stay At Home Order, we are all working to limit the spread of the virus throughout our communities. Please remember that you can conduct most banking transactions from home, without the need for in-person contact or potential exposure. We encourage you to use our online, mobile and FAQ options instead of a branch visit. Via online banking you can manage your accounts, pay bills, transfer money, order & deposit checks, access account services, apply for loans, and more.
We are committed to helping provide the support and solutions you may need as developments unfold. We encourage you to opt to bank at home first via our online and mobile banking channels. Know that we are here for you today and in the months ahead and will continue to do what we can to help meet your banking needs.
Whenever possible, please opt to bank at home via our online and mobile banking channels. Essential in-person assistance is currently available at our Flower Street and Health Sciences Campus branches, with increased social distancing measures in place. Click here to see all of our 30,000 CO-OP shared ATMs and available shared branch locations. Most of our ATMs are available and will be monitored frequently to ensure cash is available when you need it.
Following health authority guidance, we have redeployed the majority of our team members to work from home, providing all the technology, tools, and training to serve you safely and securely. We want to recognize the truly outstanding work of our USCCU team, who remain 100% committed to providing you with extraordinary service during this challenging time.
During this time of crisis, it’s vital to remain vigilant and protect your account information. We’re dedicated to help you avoid any scams and keep you information secure during this uncertain time. Here are some important tips to help you protect your information.
*The ATM operator may still impose a fee.
ᐩAPR (Annual Percentage Rate) is effective as of 04/01/2020, is based on creditworthiness and underwriting factors. Proof of income may be required at the time of loan funding. Representative monthly payment examples per $1,500: $127.03 for 12 months at 2.99% APR and $64.47 for 24 months at 2.99% APR. Payment examples are for illustration purposes only. Your actual payment may vary. Membership eligibility requirements and membership fees may apply; please call (877) 670-5860 or visit www.USCCreditUnion.org to confirm eligibility. This promotional rate is available for a limited time and cannot be used to pay off existing USC Credit Union loans. Offer expires July 31, 2020. The loan must be funded by July 31, 2020. All Credit Union loan programs, rates, terms, and conditions are subject to change at any time without notice. No additional discounts apply.
+90-day deferred payment option for qualified borrowers. Interest accrues immediately.