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Here are The Steps We are Taking to Protect, Serve, And Support You.
We’re in This Together!
In the midst of a pandemic that has created sudden and significant health and economic challenges for all of us, we remain focused on protecting the health and safety of our member-owners, staff, and community while continuing to serve all your financial needs. We are following the latest guidance from the Centers for Disease Control and local health authorities as we make decisions that are, in every case, designed to serve you and your best interests.
We are Here to Help: USCCU Financial Support Programs
We realize that many of you are facing unexpected financial challenges as a result of COVID-19, whether through illness, unpaid leave, business closure, or job loss. Please know that we are here to support you with a variety of financial relief programs. Our team is committed to working with you to find creative ways to ensure your financial wellness during these trying times. Whether it’s seeking financial guidance from a Greenpath certified counselor, refinancing higher rate mortgage and consumer loans from other financial institutions, or exchanging your fee-based checking account for a USCCU account with no monthly service charges, we’re here to help!
The following USCCU Financial Support Programs are in effect:
Fee Waivers
Effective July 1st, 2020, all standard fees as reflected in our Schedule of Fees will be re-instated. If you are still affected by COVID-19 and need assistance with your account, please contact us to discuss your options.
Consumer Loan Payment Deferrals
Effective July 1st, 2020, Members in good standing that are impacted by COVID-19 can defer payments on their USCCU auto, personal, student and credit card loans for 90 days without any fees, penalties or late payment reports to the credit bureaus. Please contact us for details if you would like to participate in this program.
Mortgage Loans and HELOC Deferment Relief
Mortgage Loans, Home Equity Loans, or Home Equity Lines of Credit (HELOC) Deferment Relief: For members impacted by COVID-19 that need payment assistance on a USCCU mortgage loan, Home Equity Loan, or Home Equity Line of Credit (HELOC), the credit union will defer your payment up to 90 days, with no fees¹ or negative credit bureau reports.
USCCU, like hundreds of credit unions and community banks throughout the nation, contracts with Midwest Loan Services, Inc. (MLS) to service its first mortgage loans. Please contact MLS directly at lossmit@midwestloanservices.com or 800-262-6574 to discuss first mortgage payment deferral options. Note that due to the high volume of inquiries, it may take up to 72 hours for an MLS agent to respond to you.
To initiate a mortgage loan payment deferral for Second Trust Deed, Home Equity Loans, Home Equity Lines of Credit, please email your request and a USCCU Loan Representative will contact you about your options.
COVID-19 Relief Loan
Members who need additional funds to cover expenses during this time can apply for our emergency loan for up to $1,500 with a 24-month term payment, 2.99% APR and no payments for 90-daysᐩ.
Low rate of
2.99%
APR
Paycheck Protection Program - A Solution for You & Your Business
We’re pleased to announce that we have funded over $10 million Paycheck Protection Program (PPP) loans and helped hundreds of small business owners like you keep moving forward.
Applications are now closed.
Next Steps For Borrowers – PPP Loan Forgiveness Program
We are awaiting an amended Forgiveness Application from the SBA as the process for lenders to begin PPP forgiveness is still being finalized. In the meantime, we will keep our FAQs page updated as the SBA continues to release new information in regards to forgiveness. You will be required to provide supporting documentation with your application, so we encourage you to stay up to date with the SBA website for guidance.
If you have any questions contact us at PPPloans@usccreditunion.org
Please contact us for more information about these programs. We also encourage you to reach out if you need assistance beyond the relief programs outlined above.
USCCU Remains Safe, Sound & Secure
With over $600 million in assets and $52 million in equity reserves, USCCU is financially strong, well-capitalized and well-positioned to navigate through this crisis.
Capitalized and Healthy
Your accounts will remain safe, secure and accessible for the duration of the safe-at-home restrictions, and your deposits will continue to be insured through the National Credit Union Share Insurance Fund, a federal insurance fund backed by the full faith and credit of the U.S. Government, to at least $250,000 for regular deposits and an additional $250,000 for IRAs. I encourage you to visit MyCreditUnion.gov if you have any questions about your federal insurance.
We are Open to Serve You
We are committed to helping provide the support and solutions you may need as developments unfold. We encourage you to opt to bank at home first via our online and mobile banking channels. Know that we are here for you today and in the months ahead and will continue to do what we can to help meet your banking needs.
Branch Service Changes: In-Branch Visits by Appointment Only Effective 5/11/20
To ensure proper social distancing and operate in a manner that protects the health and safety of our entire USCCU family during the ongoing Covid-19 crisis, we are implementing the following protocols:
- Branch Availability: In-Branch Visits by Appointment Only All branch business —including teller line deposits and withdrawals— will be available at the Flower St. and HSC branches by appointment only, to assist members whose needs cannot be met through any other alternative banking options.
- Consolidated essential in-person services to our Flower St. and Health Sciences branches, with these services provided by our staff behind the teller-line glass.
- We’ve implemented social distancing guidelines of standing 6 feet apart while waiting for the next available team member
- As a further precaution, masks must be worn at all times while at any USCCU branch
Make an appointment in four easy steps!
1. Visit our appointment system website
2. Select your desired service
3. Select a branch location
4. Get your appointment confirmation via email/text!
Branch & CO-OP ATMs
Whenever possible, please opt to bank at home via our online and mobile banking channels. Essential in-person assistance is currently available at our Flower Street and Health Sciences Campus branches, with increased social distancing measures in place. Discover our 30,000 CO-OP shared ATMs and available shared branch locations that are available during COVID-19. Most of our ATMs are available and will be monitored frequently to ensure cash is available when you need it.
In addition to our CO-OP ATM network, USCCU members have access to all Citibank Branch ATMs. Click here to find the closest Citibank Branch to you.
Our Team is Working For You
Following health authority guidance, we have redeployed the majority of our team members to work from home, providing all the technology, tools, and training to serve you safely and securely. We want to recognize the truly outstanding work of our USCCU team, who remain 100% committed to providing you with extraordinary service during this challenging time.
We Offer You 24/7 Safe Remote Banking Services
With California’s Stay At Home Order, we are all working to limit the spread of the virus throughout our communities. Please remember that you can conduct most banking transactions from home, without the need for in-person contact or potential exposure. We encourage you to use our online, mobile and FAQ options instead of a branch visit. Via online banking you can manage your accounts, pay bills, transfer money, order & deposit checks, access account services, apply for loans, and more.
Online & Mobile Account Access
You can bank with USCCU 24/7 in the comfort and safety of your home. Here are a variety of options to do just that:
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We Protect You Against COVID-19 Scams
During this time of crisis, it’s vital to remain vigilant and protect your account information. We’re dedicated to help you avoid any scams and keep you information secure during this uncertain time. Here are some important tips to help you protect your information.
Disclosure:
*The ATM operator may still impose a fee.
ᐩAPR (Annual Percentage Rate) is effective as of 04/01/2020, is based on creditworthiness and underwriting factors. Proof of income may be required at the time of loan funding. Representative monthly payment examples per $1,500: $127.03 for 12 months at 2.99% APR and $64.47 for 24 months at 2.99% APR. Payment examples are for illustration purposes only. Your actual payment may vary. Membership eligibility requirements and membership fees may apply; please call (877) 670-5860 or visit www.USCCreditUnion.org to confirm eligibility. This promotional rate is available for a limited time and cannot be used to pay off existing USC Credit Union loans. Offer expires July 31, 2020. The loan must be funded by July 31, 2020. All Credit Union loan programs, rates, terms, and conditions are subject to change at any time without notice. No additional discounts apply.
+90-day deferred payment option for qualified borrowers. Interest accrues immediately.